Almost Eden

People often ask Michael and I what type of work we do - or enjoy doing - and then seem sorry they asked. How does that saying go? "Ask an engineer what time it is and he'll tell you how to build a watch." The truth is that we are troubleshooters sharing an area of expertise known today as Process Improvement. In the old days we were called "Efficiency Experts", "Total Quality Improvement Consultants", "Change Managers", and various derogatory terms by incompetent or lazy people who lost their jobs as a result of our research and recommendations. Comparable to mercenaries or hired gun fighters, we are engaged to execute the difficult missions. The underlying nature of the Process Improvement Specialist is objective analysis. We’re there to propose, and sometimes are even allowed to implement, the solutions. Throughout our careers we have run into "excuse" walls erected by political, incompetent or lazy people in an effort to provide themselves with job security. You know the type... more »